CHINONSO OFFORDILE ERIC

IT Support Specialist

Lagos, NG.

About

Highly detail-oriented IT Support Specialist with hands-on expertise in system support, web technologies (HTML, CSS, WordPress), and user-focused troubleshooting. Proven ability to resolve complex technical issues, manage website functionality, and enhance digital operations, ensuring seamless performance in fast-paced environments. Seeking to leverage strong communication and problem-solving skills in an IT Support role within a structured financial institution.

Work

Prestige ProBuild Interior

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IT / Web Support & Developer

Lagos, Lagos, Nigeria

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Summary

Provided comprehensive technical support for company systems, websites, and digital tools, ensuring operational continuity and enhancing digital presence.

Highlights

Delivered comprehensive technical support for company systems, websites, and digital tools, ensuring seamless operations for internal teams.

Managed and updated the company website, maintaining high uptime and optimizing functionality to enhance user experience.

Resolved a wide range of system, software, and connectivity issues, minimizing downtime and improving operational efficiency.

Provided critical technical assistance to team members, resolving complex digital platform challenges and fostering a productive work environment.

Ensured the smooth operation of internal digital processes and tools, contributing to sustained productivity and data integrity.

LoudImpact

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Web Developer

Lagos, Lagos, Nigeria

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Summary

Designed, maintained, and updated client websites while providing essential technical assistance and troubleshooting for digital platforms.

Highlights

Designed, maintained, and updated multiple client websites using HTML, CSS, and WordPress, delivering responsive and user-friendly web solutions.

Provided timely technical assistance and support for website-related issues, ensuring optimal performance and client satisfaction.

Assisted clients and team members with system usage and troubleshooting, enhancing their proficiency and resolving technical impediments.

Maintained comprehensive documentation for website updates and technical changes, facilitating efficient knowledge transfer and future development.

Cultivated strong problem-solving and user-support skills through direct client interaction, consistently delivering effective solutions.

Education

College of Nursing Science, UITH

Ilorin, Kwara State, Nigeria
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Diploma (RN) Nursing Science Grade:

Languages

English

Skills

Technical Support

IT Support, Troubleshooting, Computer Hardware Support, Software Support, Windows OS Installation & Configuration, Network Basics (LAN, Wi-Fi, Internet), User Support, Technical Assistance, System Maintenance, System Updates, Computer Setup & Configuration, Internet & Email Systems, Antivirus & System Security Awareness.

Web Development

Web Technologies, HTML, CSS, WordPress.

Software & Tools

Microsoft Office Tools, Windows Operating Systems.

Professional Skills

Communication, Problem Solving, Documentation & Reporting, Adaptability, Detail-Oriented, Reliability, Professional Handling of Sensitive Information, Calm Under Pressure.